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Return to shopRefund & Return Policy
At SmokerShop.ca, customer satisfaction is important to us. While tobacco products are regulated and must be handled with care, we do our best to ensure your order arrives in perfect condition. If there is an issue with your purchase, please review the following policy.
Eligibility for Returns
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect upon delivery.
The product is unopened, unused, and in its original packaging.
You notify us within 15 days of receiving your order.
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns on:
Opened or partially used cigarette packs/cartons.
Products damaged after delivery due to customer handling.
Orders returned without prior authorization.
How to Request a Return
Contact our customer support team at info@smokershop.ca with your order number and details of the issue.
Our team will review your request and, if eligible, provide return instructions.
Once we receive and inspect the returned product, we will notify you of the outcome.
Refunds & Store Credit
If your return is approved, we will issue either:
A refund to your original payment method, or
A store credit for use on future purchases.
Refunds may take up to 3 business days to appear in your account.
Store credit will be issued immediately after approval.
Shipping fees are non-refundable.
Return Shipping
If the return is due to our error (wrong item shipped, damage during transit, defective product), we will cover return shipping costs.
If the return is due to customer error (incorrect order, change of mind), the customer is responsible for return shipping costs.
Order Cancellations
Orders may be canceled if the package has not yet shipped.
To cancel, contact us immediately at info@smokershop.ca.
Once shipped, orders cannot be canceled.
Contact Us
If you have questions about our Refund & Return Policy, please reach out:
info@smokershop.ca